Order Cancellation

At Oroxim, we understand that plans can change. You can cancel your order at any time before it is shipped. If your order has been paid for and you need to change or cancel it, please contact us within 12 hours of placing the order.

 

Refunds

Your satisfaction is our top priority. We want you to shop with confidence, which is why we offer a satisfaction guarantee to ensure you receive your item on time and as described.

Our guarantees include:

– Full refund if you don’t receive your order.
– Full refund if your order does not arrive within the guaranteed time (45 business days, not including 2-5 business days for processing).
– Full or partial refund if the item is not as described.

Please note that full refunds are not available under the following circumstances:

– Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address).
– Your order does not arrive due to exceptional circumstances outside our control (e.g., not cleared by customs, delayed by a natural disaster).

All our products are backed by a 60-day money-back guarantee. If you have any issues, just send us a message on our Contact Us page or email us at [email protected], and we will refund the purchase price.

 

Easy Returns

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund within 60 days. No questions asked! Please note that return shipping costs are at your expense.

To initiate a return, please contact us first, and we will guide you through the steps. We are always ready to provide you with the best solutions.

Please do not send your purchase back to us unless we authorize you to do so.

For any questions or assistance, feel free to reach out to us at [email protected].